Ford Motor Company makes good products.  The independent dealers that sell Ford Motor Company products are responsible for the perceived reputation that Ford Motor Company has.

THANK YOU, to all the people that used the "Your Opinion" input area below, to tell how they got tricked.  Your inputs are appreciated and will be used.

IT IS NOT LEGAL FOR AN AUTO DEALER TO RUN A CREDIT CHECK ON CUSTOMERS WITHOUT THEIR KNOWLEDGE AND APPROVAL!! DO NOT GIVE YOUR DRIVER"S LICENSE TO A CAR SALESMAN, LIKE I DID.  You can sue them for this behavior.

Most people NEVER check an auto dealership's reputation BEFORE they get taken advantage of.

On 11-29-2011, "Is this a good business plan?  Trying to hide the facts and get people to just sign anything?   How's that working for you?  They asked me to sign a BLANK piece of paper with THEIR sales price on it, which was a lot higher than they agreed.   I guess its still true what they say about car salesman.  

NOBODY IS LISTENING,   poor Jennifer got treated bad on 01/24/2012..................................AFTER this website was available:

wlangeland was treated 

badly on 1/23/2012....by 

the internet salesmen:

                     

http://www.dealerrater.com/dealer/Randall-Reed-s-Planet-Ford-review-11293/

wlangeland

1/23/2012 5:29:41 PM

Customer Service: 
Quality of Work: N/A
Friendliness: N/A
Overall Experience: 
Price: 

                                             Overall Score:    1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Kirk

My Review of Randall Reed's Planet Ford:
Bait and switch. Dishonest sales staff, a great reason to buy elsewhere! Crooks! Simple dishonest sales techniques. I tried to make things right with the "Manager" and I could not do it. The web ad said this vehicle for tis amount, when I showed up to buy it, whoops, that was a manual Fiesta not automatic, we cannot sell you that car for that amount. I was told that there is a disclaimer but this sales team uses that often to up sell poor fools that call there. I am contacting the Attorney General as well as the BBB. The sales team at Randal Reed Ford in Humble are crooks. Verifiable crooks.

The sales people at Randall Reed Ford…

Provided by YP.com

Posted by WJLSRTX on 01/23/2012

The sales people at Randall Reed Ford are dishonest. I tried to buy a Fiesta there today and that used a bait and switch to up sell me. They had a car on the website that was never there to sell. When I said that I will wait for that car to arrive I was told that they could not sell it to me for that price of $13,383.00. Instead they wanted me to pay $16,000.00+. This dealership is simply dishonest. They lied, cheated and give Ford a bad name. DO NOT BUY FROM THESE CROOKS.

by Brad

01/02/2012

Worst car buying experience I have ever encountered! Lo-ballers get you in and try to rip you off. Mr. Cramer the manger has zero integrity in my opinion and that runs down hill to the sales staff. I feel sorry for all the staff. Why do you advertise no-haggle inter-net price if you are un-willing to sell it for that price.
They did ever thing possible not to sell this car. This is the just the short version of my awful experience with this dealership. I will expand in detail later. I hope this will deter any one else from doing business with Randall Reed Ford. Do yourself a favor and steer clear. My ordeal is over yours may have just begun. I only hope ever customer they lie to will take the time to post. Buyer Beware!

YOU HAVE BEEN WARNED ....  DO NOT DO BUSINESS WITH RANDALL REED  PLANET FORD CAR DEALERSHIP!!  See page 3  Apparently, they have been doing bad business for YEARS.  

 CALL OR EMAIL THESE OWNERS AND GIVE THEM A PIECE OF YOUR MIND!

Gentlemen;                                                                                                                                                                            12-01-2011

Your employees do not stick to there agreements and try to defraud customers. I drove 100 miles all the way from Katy to your Humble store only to be lied to and was being pressured to pay a hidden charge of about $1200 more than agreed. Someone over there should be fired. Your staff is awful. ALL these guys made me a promise to sell me : VIN # 3FAHP0HA7CR224386 for a competitive matched price of $18595 +$295 +TTL including adding backup sensors. ALL three of the bad internet salesmen above swore to me, on the phone, and in email before I drove 100 miles, that we had a deal and that there would be no further price discussion. Before I went to the dealership, I called the main number after the internet salesmen said it was a deal in an email, at $18890, and they agreed they would include the additional backup sensors and I asked to speak to the Sales Manager to confirm the deal.   The sales manager confirmed the deal.

When I got there and sat down with the internet salesman, he started with a 18755 price? and then said the TTL + documentation fee of 149 total additional would be $2651 (should have been closer to $1487), and wanted me to sign a piece of paper agreeing with a total of $21406. He got upset when I ask him how he got the additional $2651 and he said "That was the deal".   I told him to show me how he got that $2651 and he said I would see it on the papers when they were drawn up after I signed his paper. They tried to add on and hide the additional $1164 saying it was standard fees!!   They knew that they were going to try to pull this trick on me before I ever left home.

I went to the Manager in the main building to talk to the manager on duty.  The sales manager did the same thing,  He knew this was a scam and would not give me a break down of the TTL and other charges making up the $2651 add on.  The other four supervisory employees sitting at the desk with sales manager were smiling and grinning and chuckling.  They all knew this was standard practice of cheating their customers.  I wonder how they would feel when they get treated the same way.  Shame on Randall Reed Ford in Humble Texas.  Is this what you want your dealerships known for?

Randall Reed Car Dealerships Testimonials:

We don't make these testimonials up, check them yourself:

http://www.dealerrater.com/dealer/Randall-Reed-s-Planet-Ford-review-11293/

BBB BUSINESS REVIEW

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BBB ACCREDITED BUSINESS SINCE 3/23/2011

Randall Reed Planet Ford - Hwy 59

Fax: (281) 548-6117View Additional Phone Numbers kwilliams@planetford59.comView Additional Email Addresseshttp://planetford59.comView Additional Web Addresses

On a scale of A+ to FReason for RatingBBB Ratings System Overview

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Description

This dealership specializes in retail of new and used automobiles with a full service department, and paint body shop.

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BBB Accreditation

A BBB Accredited Business since 3/23/2011

BBB has determined that Randall Reed Planet Ford - Hwy 59 meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Randall Reed Planet Ford - Hwy 59 include:

• 49 complaints filed against business

Factors that raised the rating for Randall Reed Planet Ford - Hwy 59 include:

• Length of time business has been operating.
• Response to 49 complaint(s) filed against business.
• Resolution of complaint(s) filed against business.
• BBB has sufficient background information on this business.

Customer Complaints Summary

49 complaints closed with BBB in last 3 years | 12 closed in last 12 months

Complaint Type	Total Closed Complaints
Advertising/Sales Issues	15
Billing/Collection Issues	0
Delivery Issues	2
Guarantee/Warranty Issues	0
Problems with Product/Service	32
Total Closed Complaints	49

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Randall Reed Planet Ford - Hwy 59

• Adam O.
• when your heart won't tell your mind to tell your mouth what it should say
• Houston, TX

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Crooks. Just plain crooks. In fact, they pretty much embody all that is bad about buying a car. Apparently nothing has changed since they were kicked out of the BBB in 2001 because of the number of complaints.

So my experience happened this last weekend. We received a letter in the mail from Randall Reed's Planet Ford on 59 stating that we would get a $50 gift card to one of our choice of eight potential retailers if we came in to test drive one of their cars.

We are looking to either buy or lease a car, and this was our first day of going to search for the right car. We stopped in and referenced this card the moment we got there. The salesman said that he would get that done right after we were done doing the test drive. We test drove a car, talked to him some more, and then went inside to get the gift card that we were offered.

At that point, a sales manager came out (typical car sales technique) to try to close us right then, to ask us if there is anything they could do to get us in a new car that day. We said that we were just browsing for now, but would be interested in buying some time in the near future.

Only then did the salesman go up to the sales desk at the front of the showroom and come back with the sad news that they had run out of gift cards.

The flat out truth is that either there never was a gift card, or they didn't feel like giving us one because they had already qualified us to figure out that we weren't going to buy that day. Con-Artists. I will never go back to their crooked dealership.

BE AWARE, THEY ARE SCAM ARTISTS, STAY AWAY FROM THIS DEALERSHIP.

Here are reviews from around the internet:

1. 
   by Warning you

   01/07/2011

   Don't waste your time with Randall Reed Dealerships. I was warned by many but didn't pay attention but everything I was told was RIGHT. I went there to compare deals between three other dealerships I was working with--Gullo Ford, Russell and Smith Ford and Mac Haik. All had the same F250 I wanted to trade my existing F250 for. I informed the salesperson of this and still was presented with an enbarrassing low-ball offer. After spending three hours at the dealership, they still wasn't at what the other dealers were willing to offer. Why? Well Randall Reed dealerships are notorious for adding crap you don't need to new vehicles, forcing you to buy it. The truck I looked at had nitrogen filled tires, some kind of treatment on the glass, and some other things I don't need totally $2000. In the end, that very $2000 was the deal breaker because that's how much they were off coparing to other dealers. I told them, but they didn't care. Don't believe the hipe that "nobody beats a Randall Reed deal" BECAUSE THEY DO. Next day I took delivery of my new truck from Mac Haik. A follow up call was made the following day from Randall Reed trying to lure me in once again. When I told the man who called what happened, he still tried to convince me that I needed the crap they added. Needless to say I dropped the "I already bought somewhere else" and then I wasn't important. I purchased new vehicles in the area from Weisner, Russell and Smith and now Mac Haik and all three are reputable where you can get good deals. Randall Reed Ford is a joke!!! Worst dealership I have ever been too or dealt with and I buy every two years so I've done this a lot. Just don't waste your time. They are more interested in selling you the crap they add to their new vehicles rather than the product itself. STAY AWAY FROM RANDALL REED DEALERSHIPS UNLESS YOU WANT TO BE A SUCKER!!!

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2. 
   by Gerald

   11/29/2010

   I went to Randell Reed Ford and gave a salesman Robert Sparks 2,100 dollars and observed him give it to a used car financial manager Steve Vasqeuz in which Vasqeuz instructed me to bring 400 more dollars for what I have no idea . Steve gave me my vehicle which was a jeep patriot and told me my deal was done . Later about 3 weeks later i was ask by Steve to bring my vehicle in to have an gps installed , which I complied with and when i returned to pick up my vehicle was sold . Then he told me that my file was under investigation and he didnt have it anymore, so he sent me to the new car building to look for my file . When i got to the new car building and they've never heard of me or my file ,and all of a sudden here comes Vasquez with my file with a receipt saying that i only gave 100 dollars down . Now with credit like mine ,I dont believe there's a car dealership in the world would let drive away in a vehicle for 100 dollars down . A financial director Chris Griffin stepped in and said he would take care of me and informed me that they would give me a bailout until they purchased me another jeep patriot . I drove the bailout for 3 weeks , which i did not ask for and now there saying because of me driving the bailout i cant get my 2100 dollars back because the dealership told the bank which had already approved me that I only put 1000 dollars down which was not ok with the bank associate whom I spoke with so the dealership became upset and now are trying to deny me my 2100 hundred dollars back .So i have been instructed to contact a detective Miller with the Humble police department and file charges on Robert Sparks whom just so happens to be a african american , but nothin being said about Steve Vasquez whom I gave cash money to which was dumb on my behalf I should have gotten a cashier's check but i would hate to have to bring the news media in to this ,but it looks like that's what's going to conspire because it's Christmas time and I have kids . All i want to receive my 2100 hundred dollars back . That was my last money at that time to try and get transportation for my kids and myself . I go to school and work and this is a terrible time of year to loose that type of money. All i want is my money back.

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   1. 
      by Leah

      03/25/2010

      Within the past 7 years I have purchased 4 new vehicles all of which I tried Randall Reed (Humble) first(because it is close to home). I tell them what I want how much I will give and how much I want my monthly payments to be. They have never complied even after 4 trips from the sales person to the so called manager that gives the deal. The last two times I've told them I will leave here and get what I want at another dealership. They usually call me the next day or two and tell me they can comply but by that time I've already gotten what I have asked for from another dealership. What can I say I leave there go to another ford dealership tell them what I want how much I want to pay and how much I want my monthly payments to be and drive away with a new vehicle. And yes Juventino is right if you give them your info they will immediately pull your credit. They like to bend customers over and they won't even seal the deal with a kiss

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   2. 
      by Juventino

      02/05/2010

      They suck very very much. They will pull your credit without your permission, which is illegal.

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   3. 
      by Larry

      11/13/2009

      I came in to see how much I could get for my truck with their National Buyback Event. They immediately tried to sell me another car and took little interest in my truck. I did see an expediton I liked and asked them what the price was. They told me the expedition was 24,995. I told them that that was too expensive for me, the sales person told me to wait and he would do his "best". The came back with the figures 22,000 for the expedition 3500 for my truck and 3000 cash down. I told him no then went back to the little enclosed glass area to do his "best". (I was already another deal with a dealership with same expediton/trim just different color for 19000, 5500 trade in and 2000 cash down). When i told the salesman if he could beat that deal i would buy today. He went back and forth or about an hour and a half telling me each time that that was the lowest but I declined because of my better deal elsewhere. Finally they came down to 19000 after every excuse in the book ( "we are losing money""your credit is bad"(I was already approved for financing)"the other dealership is bad"). But they would not beat the trade in. I asked for my keys 3 times to leave but they would not give them to me so they could do their "best". Finally the sales person called me where the manager (bald guy) was in the glass enclosed place and he started giving me every reason why I couldnt get more for my trade (kbb, nada, edmunds dont sell cars). I had printout from 3 appraisal companies kbb, edmunds, nada and all were 7500 for a rough trade in. My truck was not rough. When I started telling the manager that I was not comfortable and my trade in was worth more the person next to him started laughing. I demanded my keys from him and left. He asked me if I wanted my appraisal printouts but kind of in a condesending manner while more of the staff laughed. The whole evxperience was frustrating and unprofessional. They tried there hardest with every stupid car salesman trick/excuse to screw me out of some money. I will never go to this dealership again or recommend to anyone.

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   4. 
      by KimberlyD

      08/05/2009

      A have to agree with most of the reviews I read and wish I had read them before dealing with Planet Ford in Humble. I inquired about a pre-owned vehicle they had advertised online. Was informed the vehicle was available and the monthly payments they advertised were available from several lending sources. I then submitted information for a credit pre-approval to make sure my credit would qualify for this rate before wasting mine or the salesman's time. Was told yes they could do the deal just needed to come in and look at the vehicle and start the contract process. Scheduled an appointment for 5:00 PM and arrived maybe 10 minutes early. The car I wanted to see was blocked in by 2 vehicles that had to be moved and when the salesman went to start the car the battery was dead. Should have run then, but my husband convinced me to drive it, we liked it and got the salesman to agree to let us have it checked out to make sure nothing more serious was wrong before completing purchase but agreed to find out want payments would be. After nearly 20 minutes the salesman came back with a number over 200.00/month more than we had talked about previously. Also while we were waiting for the numbers we could hear the finance manager speaking very loudly about how if we did not like his price we could "stuff it". Very unprofessional dealership and staff and they definately do not mind scamming you so be careful or better yet find another dealership.

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   5. 
      by dicymraec

      07/30/2009

      A totally impersonal dealership. Recently I was involved in trying to have scratch and dent in one of Planet's loaner vehicles. I was more than willing to accept the responsibility to fix the vehicle but felt no obligation to cover their built in profit marging which their body shop manager told me 38%. Planet refused to use another companies estimate to make the repairs and it took me 4 days to find a party at Planet who would or could talk to me about who owned the probelm in their shop. I visited the dealership on two occassions to settle the issue the second time to see the General Manager who was not available to see me. Eventually I paid the full price of their estimate to fix there vehicle in their shop. I hope they think the profit margin on what amounted to aproximately $700 is enough to cover the loss of my future business. I have in fact purchased new vehicle from Planet will never shop there again and will tell this story at every opportunity.

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   6. 
      by Quenzette

      04/11/2009

      I will never ever tell anyone to go to this car dealship. There practices are unethical. They tell you one price then you get another. You sign a contact and think that the car is yours and then find out they want even more money down and if you don't bring the car back and you take the car back then there's another game like go ahead keep the car....then call you back again a few days later saying the same thing. I brought the car back and was told that I would get my down payment back & now I can't anyone to speak with me about my money.

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      1. 
         by a Yahoo! Local User

         12/31/2008

         Requested a price on a Shelby GT500 and the Shelby GT500KR that they have available on their showroom floor, they haven't even sent a reply to this request.
         
         I made $300K last year so can definitely afford either, Randall Reed's Planet Ford's loss, not mine.
         
         Most likely asking an outrageous price for these anyway even though Ford is asking for a Multi Billion $$$$$$$ Government loan that the tax paying potential customer will finance, what a joke!
         
         After all, the tax payer is still getting the shaft by overpaid Union members, but then again this is the Governments way of keeping these employees off the Welfare rolls!
         
         From what I've read and heard they're still running shady business practices as compared to a couple of years ago with their continued bait and switch method of operating that was publicized in the news.
         
         How's the grin now, Randall and Sherry?

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      2. 
         by Jane doe

         12/27/2008

         This place is horrible! These ppl actually sent a pre-approved e-mail,told me a 2 different vehicles were there then they magically weren't but a pricer car was, wasted my time by going there, test driving the expensive vehicle, decided on it and the boss Spanky,told us he would have an answer by the 3 or 4 th day and he would call us, that was about 3 weeks ago,I have called, left voice mails and even emailed him, he will give you a sob story about how busy they are and his wife, worse car buying experience ever, DO NOT GO THERE!!!!!

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      3. 
         by Mr. Flynn

         11/25/2008

         Found a mustang online and called to see if the car was still in stock. Told the manager I lived about 2 hours away and to make sure the car was there, she told me it would be ready and we agreed on a price. Drove all the way to the dealer in Humble and when I got there they sat me down and attempted to start a contract. I told them I needed to see and test drive the vehicle first. They then told me they sold the car over the weekend but had a newer, more expensive vehicle available. I told them I called ahead and was told the vehicle was ON the lot! Drove home another 2 hours empty handed. I was taken by the old bait and switch. If this is how they are going to do business I will never buy from any of the Planet Ford dealers ever! I recommend you stay away from them, shady practices and they will play games.

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      4. 
         by in_no_sent_lianne_669

         10/17/2008

         NOT very good neighbors! There was an arson fire that came from two trucks on their side of the fence and it traveled over the fence and destroyed two cars parked on the other side in the appartment complex. Around 5 in the morning everybody was out in their houserobes. Planet Ford claims no responsability for the damages and would not replace the vehicles because their insurence dosn't cover damages outside the property that is involved in arson. Talk about cutting corners. If you think their neighborly attitude is a testament to their customer service, prove me wrong.

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      5. 
         by COUGAR

         11/28/2007

         Recommended a brake job when it was not needed. I have also had problems with this dealer pricing and horrible service.

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         11/30/2011 11:39:14 AM
         

         Customer Service: 
         Quality of Work: 
         Friendliness: 
         Overall Experience: 
         Price: 
         Overall Score:    1.0  

         
         

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         Reason for Visit: Sales (New)
         
         I recommend this dealer: No
         
         Employee(s) Dealt With: see attached
         
         My Review of Randall Reed's Planet Ford:
         

         Mr. (MANAGER),                                                                                                                                 

         Your employees do not stick to there agreements and try to defraud customers. I drove 100 miles all the way from Katy to your Humble store only to be lied to and was being pressured to pay a hidden charge of about $1200 more than agreed. Someone over there should be fired. Your staff is awful. ALL these guys  made me a promise to sell me : VIN # 3FAHP0HA7CR224386 for a competitive matched price of $18595 +$295 +TTL including adding backup sensors. ALL three of the bad internet salesmen above swore to me, on the phone, and in email before I drove 100 miles, that we had a deal and that there would be no further price discussion. Before I went to the dealership, I called the main number after the internet salesmen said it was a deal in an email, at $18890, and they agreed they would include the additional backup sensors and I asked to speak to the Sales Manager to confirm the deal.   The sales manager confirmed the deal.

         When I got there and sat down with the internet salesman, he started with a 18755 price? and then said the TTL + documentation fee of 149 total additional would be $2651 (should have been closer to $1487), and wanted me to sign a piece of paper agreeing with a total of $21406. He got upset when I ask him how he got the additional $2651 and he said "That was the deal".   I told him to show me how he got that $2651 and he said I would see it on the papers when they were drawn up after I signed his paper. They tried to add on and hide the additional $1164 saying it was standard fees!!   They knew that they were going to try to pull this trick on me before I ever left home.

         I went to the Manager in the main building to talk to the manager on duty.  The sales manager did the same thing,  He knew this was a scam and would not give me a break down of the TTL and other charges making up the $2651 add on.  The other four supervisory employees sitting at the desk with sales manager were smiling and grinning and chuckling.  They all knew this was standard practice of cheating their customers.  I wonder how they would feel when they get treated the same way.  Shame on Randall Reed Ford in Humble Texas.  Is this what you want your dealerships known for?

         
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         COSMICAL
         12/29/2010 11:12:12 PM
         

         Customer Service: 
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         Overall Score:    1.0  

         
         

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         Reason for Visit: Sales (Used)
         
         I recommend this dealer: No
         
         Employee(s) Dealt With: HERNAN & JONATHAN
         
         My Review of Randall Reed's Planet Ford:
         DO NOT BUY HERE. INCOMPETENT CUSTOMER SERVICE. HORRIBLE BUYING SYSTEM. VERY SLOW FOLLOW UPS. THE GENERAL MANAGER AND SALES REPRESENTATIVES ARE NOT ACCOUNTABLE. POTENTIAL BUYERS MAKE MORE MONEY THAN ANY OF THOSE WORKERS. I WILL BUY ELSEWHERE. THEY ARE NOT THE ONLY CAR DEALER.
         
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         leslie77373
         6/2/2010 12:06:37 AM
         

         Customer Service: 
         Quality of Work: 
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         Price: N/A
         Overall Score:    1.0  

         
         

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         Reason for Visit: Sales (Used)
         
         I recommend this dealer: No
         
         Employee(s) Dealt With: Eric Barbosa
         
         My Review of Randall Reed's Planet Ford:
         I had a very unpleasant experience today 6/1/10. I waited six hours after I found the truck I wanted we finally negotiated the price as we worked on the paper work my credit was ran all that was left was for me to do is to sign the finance paper work for us to purchase the truck another customer came in and the sales people there were trying to sell him the same vechile that we already had agreed upon that customer was not there even for an hour finally after waiting soooooooo long Mr Eric Barbosa brought me and my wife to a desk asking us if we were going to finance the truck and the amount we had negotiated had not been cleared by him but the sales person Victor had discuss the price with him. Mr Eric Barbosa stated another customer was wanting to give them $1,000 more for the truck and that they would not sell us the truck he gave us the money we had already put as a down payment which was $6000 back to us I immediately told him that all they did was waste my time, he was very rude, had no customer satisfaction and I am going to take my business some where else as I was walking out the building I returned inside to get a business card because I was going to report that place of business and Mr. Eric Barbosa walked right out side to the front of the pre owned building to tell me whats the problem in a very rude manner infront of my wife and daughter and several customers I told him all they do is bad business here and they dont care about customers satisfaction and there job is to satisfy the customers he stated " Its just business" and that they were not going to loose money on that truck since someone else was giving him more I dont know who Mr Barbosa thinks he is but he has no respect for there customers and made me feel like my sale was not important to PLANET FORD I will make sure I tell everyone I know about this horrible experience I had at this car dealership when all I was doing was trying to buy a truck from them it is money that PLANET FORD makes and which they turned away just to make a couple of dollars more. I am really disappointed in the type of employee they have working there Mr Eric Barbosa. On the other hand Mr Victor Martinez and Mr Lalo Guerra (which helped me with my purchase) very helpful and patient. there employee Mr Barbosa has made me feel very unsatisfied, disappointed and most of all a very unhappy customer.
         

         
         

         Angoad
         4/1/2010 9:42:21 PM
         

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         Overall Score:    1.0  

         
         

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         Reason for Visit: Sales (New)
         
         I recommend this dealer: No
         
         Employee(s) Dealt With: Suzanne and Kevin, Used Car Manager
         
         My Review of Randall Reed's Planet Ford:
         I have never been treated more rudely at a dealership than I was at yours. How dare you lie and then refuse to wait on a paying customer that is coming to buy a car? I hope others think twice about buying a car from you. First of all, you baited me with a FALSE advertisement and then I was refused to be waited upon. How can a dealership expect to do business like this? Why would you turn down.a person who was going to buy a car cash in hand? It is just beyond me that you would.
         
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         hhurtado
         11/13/2009 9:03:00 PM
         

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         Price: 
         Overall Score:    1.2  

         
         

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         Reason for Visit: Sales (Used)
         
         I recommend this dealer: No
         
         Employee(s) Dealt With: Used Car Sales Manager
         
         My Review of Randall Reed's Planet Ford:
         I came in to see how much I could get for my truck with their National Buyback Event. They immediately tried to sell me another car and took little interest in my truck. I did see an expediton I liked and asked them what the price was. They told me the expedition was 24,995. I told them that that was too expensive for me, the sales person told me to wait and he would do his "best". The came back with the figures 22,000 for the expedition 3500 for my truck and 3000 cash down. I told him no then went back to the little enclosed glass area to do his "best". (I was already another deal with a dealership with same expediton/trim just different color for 19000, 5500 trade in and 2000 cash down). When i told the salesman if he could beat that deal i would buy today. He went back and forth or about an hour and a half telling me each time that that was the lowest but I declined because of my better deal elsewhere. Finally they came down to 19000 after every excuse in the book ( "we are losing money""your credit is bad"(I was already approved for financing)"the other dealership is bad"). But they would not beat the trade in. I asked for my keys 3 times to leave but they would not give them to me so they could do their "best". Finally the sales person called me where the manager (bald guy) was in the glass enclosed place and he started giving me every reason why I couldnt get more for my trade (kbb, nada, edmunds dont sell cars). I had printout from 3 appraisal companies kbb, edmunds, nada and all were 7500 for a rough trade in. My truck was not rough. When I started telling the manager that I was not comfortable and my trade in was worth more the person next to him started laughing. I asked for my keys from him and left. The whole evxperience was frustrating and unprofessional. They tried there hardest with every stupid car salesman trick/excuse to screw me out of some money. I will never go to this dealership or recommend to anyone.
         
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         Marie Kampbell
         12/30/2008 12:50:31 PM
         

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         Quality of Work: N/A
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         Overall Score:    1.5  

         
         

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         Reason for Visit: Sales (New)
         
         I recommend this dealer: No
         
         Employee(s) Dealt With: Stepanie, Guy Guidry, and an Unknown Mgr.
         
         My Review of Randall Reed's Planet Ford:
         After driving 83 miles in rainy/cold weather I discovered that "Stephanie" was not a sales person and that that the dealership was not interested in honoring what she said they had at my price and what I wanted, a Limited Escape. I spoke with other dealerships and visited several and even though I did not purchase a vehicle from them I was not lied to and would have returned to any of them for what I wanted. I would NEVER return to or recommend Planet Ford. I purchased my Limited Escape from Hillcrest Ford in Huntsville. Had I known that it was owned by the same people (the Reeds) I would not have even visited them. This was the most unpleasant experience I have ever had at a car dealership. I have contacted Ford Customer Service and given them my report of this incident. While at Planet Ford, I saw several people leave and it didn't appear that they were "happy" customers.
         
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         cherrypratt
         8/19/2008 2:48:46 PM
         

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         Price: N/A
         Overall Score:    1.0  

         
         

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         Reason for Visit: Service
         
         I recommend this dealer: No
         
         Employee(s) Dealt With: 5
         
         My Review of Randall Reed's Planet Ford:
         Service department is the worst I've ever experienced. Customer service is a term they don't understand or care to understand. Rude, even malicious service advisor allowed to "steal" key ring with house and office keys and was not reprimanded. No quality control to ensure that requested work is completed or done properly, i.e. after having tires rotated, a lug nut was left off of both driver side wheels and I was allowed to leave the dealership with two missing lug nuts. Total incompetence in the entire department. Would not recommend taking any vehicle to this location for any type of repairs/service.
         
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         aadame1
         3/29/2008 10:16:43 PM
         

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         Overall Score:    1.0  

         
         

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         Reason for Visit: Sales
         
         I recommend this dealer: No
         
         Employee(s) Dealt With: Charles Scott
         
         My Review of Randall Reed's Planet Ford:
         Randall Reed forces consumers to purchase a discount program(Planet Citizenship) and pass it off as dealership service fees. If you refuse to purchase the dealership will refuse to sale you the car. The cost of the Planet Citizenship varis from location to location. Their Spring location costs $689 and the Humble location charges $389.
         
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         nickj02
         9/1/2007 1:30:04 PM
         

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         Price: 
         Overall Score:    1.2  

         
         

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         Reason for Visit: Sales
         
         I recommend this dealer: No
         
         Employee(s) Dealt With: sales/finance officer/G.M.
         
         My Review of Randall Reed's Planet Ford:
         Address: My address 19297 Kanawha Dr 
         City: My City Porter 
         State: My state Texas 
         Zip Code: My Zip 77365 
         Vehicle Year: 2008 
         Vehicle Make: Escape 
         Vehicle Model: Ford 
         Vehicle Identification Number: 1FMCUO2Z18KB13965 
         Odometer Reading: approx 900 
         Clarification of how you would like us to assist you: 1) Recover Misapplied funds of $413.31 and apply these funds to our loan as promissed with HARD copies to us to prove this was accomplished; 2) get mileage on proper form for trade our in to aid in proper recovery of money dues us on the vehicle; 3) get state sticker for vehicle longer than 45 days (We received a sticker that expires Sept of 2007) on August 24th 2007 These stickers are usually issued for at least a year. Please refer to your REF No. 0445102417 to John by me on 8/29 via phone @ 800-392-3673. Any help would be appreciated the dealer "Randel Reed/Planet Ford" is a Very Bad representative of your company.The GM on down make promisses they DO NOT keep. If you really care about your public image please contact me. I have been in contact over & over, spent many hours of frustrating time on the phone & at the dealer.
         
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         YOU HAVE BEEN WARNED ....  DO NOT DO BUSINESS WITH RANDALL REED  PLANET FORD CAR DEALERSHIP!!  See page 3  Apparently, they have been doing bad business for YEARS.